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HELP DESK HOURS:
Monday - Friday
8:00am – 9:00pm
(803) 777-1800
WALK-IN HOURS:
Monday - Friday
8:00am – 5:00pm
1244 Blossom Street
(Corner of Blossom/Sumter St., Columbia campus)
FAX:
803-777-1900
EMAIL:
UTS@sc.edu
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IT SERVICES & SUPPORT
University Technology Services provides
services and support to the University community. If you are
experiencing trouble or have questions about any University
application or network connection, please contact our Help Desk at
777-1800 or visit
http://uts.sc.edu/helpdesk .
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General Services, Support & Information
Exchange Groups
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- Announce mailing list
and web site
Subscribe to this listserv to obtain information geared to the
USC Community via email.
- Antivirus Information
Upgrade your Anti-Virus Software and learn about virus and Net
hoaxes at USC's Virus Information Center
- Blackboard
Blackboard is a web authoring and course management tool that
allows faculty to use the power and convenience of the World
Wide Web for teaching.
- Blackboard
Support
Getting Started With Blackboard
-
Domain
Name Services
DNS, the Domain Name System, performs the mapping between
symbolic domain names and IP addresses.
- Email Services
Email Services that are available at USC
- Glossary of Computing
Terms
- Help Desk
Request technical support 24 hours a day from this online
ticket system from UTS.
- IT Bulletin
Interested in what's new with IT? Stay informed and find out
what's happening with information technology on the USC
campus.
- Main Web Server Services
Learn more about the main Web server on the USC campus and what it
means to you.
- Network Support
Monthly forum for campus network manager's to discuss
computing issues.
-
Outage Calendar
View a detailed calendar of all planned and un-planned system
outages so you can prepare.
- Outages
Listserv
USC University Technology Services System Outages Notification
Distribution List
- USCMUG-L
Listserv
USC's Mac Users' Group
- Online Directory
Search the online phone book for USC.
- Purchasing a Computer
Information about buying a computer from USC vendors who give
educational discounts to University students, faculty and
staff on computer purchases.
- Software Training
Knowledgeable software consultants and trainers are on hand
for free courses.
- Remote
Access (VPN: Virtual Private Network)
The VPN client allows you to 'tunnel' all of your traffic to
USC over an encrypted, authenticated link which terminates on
campus at our VPN concentrator (server).
- Security (Network Security
Center)
Our network security office can help you combat hackers or
protect your network from abuse.
- Training
Find out what’s available for training services within the
Division of Information Technology. Online training course are
available at no charge to University students, faculty and
staff.
- Telephone
Services
Whether you need a new phone, voicemail or phone service -
we're here to help.
-
Web Presence Support
Documentation and guides to setting up a web site on the
University system.
- Virus Information Center
Information on virus alerts and software updates.
- Visual Information Processing (VIP)
Secure access to personal data for all members of the USC
community.
- Yellow
Pages Live
A digital replication of our local phone book. This product
gives you the convenience and benefit of having the local
BellSouth directory right on your desktop.
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| Faculty/Staff |
- Academic Consulting
Need assistance with academic computing applications? Let
Academic Services help with centralized instructional
University systems!
- Application Programming
Our talented programmers can create innovative software solutions
that make your work easier.
- Administrative Information
Services
Administrative Information Services (AIS) within University Technology
Services is organized into seven primary areas which provide design,
development and implementation of student and administrative computing
systems on a variety of platforms.
- Contractual Services Group
Systems is responsible for system-level administration and support
of for University Departments, Nonprofit Organizations, Federal,
State and Local government agencies.
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Cellphone/Pager Policies
Find out what the policy is for University-owned media
devices.
- Data Warehouse
The data available in the warehouse is financial information,
but the warehouse will soon include human resource and payroll
information.
- Electronic Codebook
Allows users to search the University's mainframe codeset
database.
- eForms Library
Obtain instant access to Acrobat forms that you can fill out
on-line using just your browser.
- GroupWise Support
GroupWise support website to help you learn more about
GroupWise and provide you with continual support and updates.
- GroupWise Web Access
GroupWise offers all USC Faculty and Staff email access from
the web browser.
- iCARE Center
iCARE Center (Internet Computer And Resource Education) We want
you to learn how to "CARE" for your computer during your
session. We can help you connect your computer to the ResNet
(residential network) and the USC Wireless Network, along with
showing you how to keep your machine updated and secure. iCARE
Center services are available for on and off campus,
undergraduate and graduate students.
- IT Connection
This site is dedicated to providing consistent messages
and alerts to the University of South Carolina community
related to University Technology Services maintenance,
information, outages and potential threats to the IT
backbone
- LISTSERV Mailing List
Creation
Request a LISTSERV mailing list for your University
department, class, or committee.\
- Network Support
Our skilled technicians can support your workstations and
servers.
- OnDemand
OnDemand (formerly R/DARS) is a software package that enables
users to control what they view or print from Production
mainframe output from their desktop.
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UTS Rates
University Technology Services charges for some of the
services and support that are offered. This is a site that has
a complete list and breakdown of University-approved rates.
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Request/Change
Mainframe Computer Accounts (IMS/CMS)
To request a mainframe computer account, contact the UTS Help Desk at: 777-1800
- Purchasing a
Cellphone/Pager
Mobile devices are available with a University Purchase
Requisition.
- Service Level Agreements (SLA's)
University Technology Services works with various University
departments and colleges to provide infrastructure and network
support and services. These are available through Service Level
Agreements. This link also provides a list of departments / colleges
that are under a SLA. Please contact the UTS Help Desk for more
information at 777-1800.
- Software
Purchasing
University Technology Services distributes software under
licensing agreements with software manufacturers and via
educational licensing agreements.
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Voice Mail
The Communications group at USC University Technology Services
offers Voice Mail service for USC Faculty and Staff.
- University
Wireless
Learn more about the Wireless
- Web Site Development
- eBusiness Solutions
A group of creative designers, programmers and multimedia specialist.
We develop innovative, original online web based applications and
legacy to web solutions with style.
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| Student |
- Computer Labs on
campus
Find out where computer labs are located on the USC campus.
- Gamecock E-mail accounts to
University
E-mail Accounts
The University E-mail system is designed to offer all
USC students e-mail service and includes an easy-to-use web
interface.
- Get Connected @
USC
This site provides all the information you will need to get
connected to the USC network.
-
Graduating Students Checklist
This site is for students who are graduating and need to know
what to do before graduating and what is available following
graduation.
- iCARE
Center
Are you having a problem with your computer or need help in
configuring it for wired or wireless access? The iCARE Center
(Computers And Resource Education) is available Monday –
Friday in the Computer Services Building at 1244 Blossom St.
Bring in your computer and learn how to CARE for your
computer!
- Student IT
This site will point you to information on Information
Technology (IT) and Communication Services provided for
students by University Technology Services of USC.
- University E-mail
Web Access
Read and compose email from your web browser
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