How do I send mail to someone not using GroupWise from my GroupWise account?
Type the complete address in the To: field. For example:
username@anywhere.com
How do I create a folder in GroupWise 5.5?
- Choose File from the menu commands and select New, then Folder.
- Type a name for the new folder.
- Click Up, Down, Right, or Left to position the folder where you want it in the Folder List and click Next.
- Type a description for the folder and click Finish.
How do I move an item to a folder?
Select the item and drag it to the folder.
How do I set a recurring appointment in GW 5.5?
- Choose the Calendar View icon from the toolbar.
- Double click in Appointments.
- Fill in the appropriate information.
- Click on the calendar icon beside the "Start Date" field (or select Send, Auto Date from the menu commands). The Set Date window will appear.
- Click on the Auto-Date button on the right side of the Set Date window. The Auto-Date window will appear.
- Select:
By Example lets you schedule events on the same day every week, the same day each month, or periodically.
By Formula lets you enter the scheduling information in text format.
By Dates lets you select specific days from a year calendar.
- If you choose By Example:
- Select the Range you want the item to appear.
- Select the Month(s) you want the item to appear.
- Select "Days of the Week," "Days of the Month," or "Periodic" from the pop-up list. For example: To set a recurring item for the 3rd Tuesday of each month, select Days of Week. To set a recurring item for the 21st of each selected month, select Days of Month. To set a recurring item for every 10 days, select Periodic.
- Complete the information.
- Press OK when complete.
- If you choose By Formula:
- Select the Range.
- Enter the Formula Text.
- Press OK when complete.
- If you choose By Dates:
- Click on the date(s) you want the recurring appointment/note/task to appear on the calendar.
- Press OK when complete.
How do I tell whether someone opened my message in GroupWise 5?
Properties lets you check the status of any item you've sent. For example, you can see when an item was delivered and when the recipient opened or deleted the item.
- From the Sent Items folder, select the item you want to track.
- Select the Properties icon from the toolbar
or
Select File, Properties.
- Press Close when you have completed viewing the items’ properties.
How do I Create a GroupWise Vacation Rule?
You can create a vacation rule in GroupWise that sends a reply email to incoming messages letting people know that you are out of the office. Although not difficult to create, if a vacation rule is not created properly a looping incident can occur. This loop occurs when your rule sends a reply back to you over and over. This will generate thousands of messages a day. Vacation rule loops are increasing on campus, which is a tremendous burden on the GroupWise system.
Here are the steps to create a vacation rule:
- Click Tools, Rules, New. Type a name for the rule, something like "Vacation Rule."
- Make sure that under When Event Is, New Item is selected, and Received is selected.
- Under Item Types, select Mail.
- Click Define Conditions.
- In the first pop-up menu, click All Fields, then find and click Delivered and press OK.
- In the next pop-up menu, select On or After Date, then in the next box, replace the date that appears (probably today's date, which is just GroupWise trying to be helpful) with the date you're leaving for vacation.
- In the last pop-up menu, click And to start another row.
- This row will be a lot like the first one, but will define the end of your vacation. In the first pop-up menu, click Delivered, which should now exist in the pop-up.
- In the next pop-up, click On or Before Date, then in then next box, replace the date with the day you're returning from vacation. Now you've defined the period of your vacation, so that even if you forget to disable this rule when you get back, GroupWise will stop replying to your mail. You can change these dates any time to re-use the rule.
- In the last pop-up menu of the second row, click And to start yet another row.
- In the new row (the third row), click To in the first pop-up menu, leave Contains in the second, then type your e-mail address (e.g. userid@gwm.sc.edu) in the next box. This ensures that only e-mail sent directly to you, unlike e-mail sent to you by way of list servers, will be affected by the rule. And now, in the last pop-up menu, once again, click And to start another row.
- In the first pop-up menu, click From, click Does Not Contain in the second menu, and in the third box, again, type Listserv. This ensures you don’t respond to any listservs, which may remove you from their list if they receive this type of reply. Once again, click And to start the last row. (Note: If you are a member of other lists, you need to create a Does Not Contain row for them as you have done for Listservs.)
- In the pop-up menu, click From, click Does Not Contain in the second menu, and in the third box, again, type your e-mail address (userid@gwm.sc.edu). This ensures that you won't get caught in a loop with yourself. Leave End in the last pop-up menu of this last row. If you are a member of other lists, you may want to add them also with Does Not Contain. Press OK.
- Go down to Then Actions Are, and click Add Action, Reply. Make sure Reply to Sender is selected, then click OK.
Type your "I'm on vacation through Friday" message, then click OK.
Click Save.
- The rule is enabled when a checkmark appears in the check box beside the rule name. Rules are executed in the order in which they appear in the list. The Vacation Rule should run first, so it will need to be at the top of the list. If it is not, select the rule and drag it to the top. You are done! Press Close.
This rule works only during the dates specified in the rule itself. Activate it, then forget about it until you go on vacation again. When you're ready, type new dates in the conditions rows, and in the auto-reply, update Friday to whatever day your vacation ends.
I need to reset my GroupWise password. How do I do this?
It depends. Do you remember your password? If not, then you will need to place a support ticket for the Networking group by visiting the CS Customer CareZone at http://iris.sc.edu or by calling the CS Services Center at 777-1800.
If you remember your password and you want to change it, then follow these steps:
- Choose Tools, then Options.
- Double-click on the Security icon.
- On the Password tab, type your old password and press Enter.
- Type your new password and press Enter.
- Retype your new password to ensure it’s correct and press OK. Your password has been changed.
I will be out of the office and would like to check my GroupWise mail using the Internet. Can I do this?
Certainly! GroupWise WebAccess lets you send and receive mail messages, appointments, tasks, notes, and attached files from your GW account. In addition, you can keep track of your schedule with the calendar, download copies of documents from document libraries you have access to, search for times when participants will be available for a meeting, and check your folders. The GroupWise WebAccess URL is http://web.gwm.sc.edu.
Note: You must have a GW password in order to use WebAccess.
How do I create an address book?
- Open the Address Book.
- Select File, then New Book from the menu commands.
- Enter a name for the new address book.
- Press OK. The new address book is displayed as a tab.
Can my address book contain addresses for people outside the USC GroupWise system?
Yes! You can use the Add button on the bottom of your address book to add people. You can enter information such as their phone number, address, etc.
How do I add, remove or change entries in an Address Books?
You can add, delete, and change entries from your address books, however, the Novell GroupWise Address Book is maintained by the GroupWise administrators and we do not have access to add, delete, or change information in this book. To have something changed in the Novell GroupWise Address Book, place a support ticket for Networking by visiting the CS Customer CareZone at http://iris.sc.edu or by calling the CS Services Center at 777-1800.
To add an entry in your address book, enter the address book and choose Add at the bottom of the screen. To remove an entry from your address book, choose the entry you want to delete, and press Delete at the bottom of the screen. To change and entry, choose the entry you want to change, and choose Information at the bottom of the screen.
I need to create a group, mailing list or distribution list. How do I do this?
- Open the Address Book.
- In your address books, locate the users you want to add to the list and double-click. The names will appear in the box on the right.
- Once all names are listed, click Save Group on the bottom of the Address Book screen.
- In the Save as Group field, type a name for the book.
- From the Address Book drop-down list, choose the Address Book where you want to save the group.
- Click OK.
I sent a message to someone by mistake. Can I get it back?
Yes and no. Did you send the message to someone on the USC GroupWise system? If no, then you will not be able to retract the message. If you did send the message to someone on the USC GroupWise system, then the answer is yes—provided they have not yet opened the message!
- Locate the message you sent by mistake in the Sent Items folder.
- Select Properties on the toolbar to view the Mail Envelope Properties.
- Under the Action heading, verify the mail has not been opened by the recipient. If the item has been opened, then it cannot be retracted. If the item has not been opened, then Close the properties and proceed to the next step.
- Press the Delete on the keyboard.
- If you want to delete the item from just the recipient’s mailbox, choose Recipient’s Mailbox. If you want to delete it from both the recipient’s mailbox and yours, choose All Mailboxes.
- Press OK. The item has been removed from the mailbox(es) you indicated.
How do I add my signature automatically to all items I send?
- Click Tools, Options, then double-click Environment.
- Click the Signature tab.
- Choose Signature.
- Type the text you want as a signature in the Signature box.
- Choose a signature option.
- Click OK.
What is archiving?
Use Archive to save mail or phone messages, appointments, reminder notes, or tasks to a designated database on a local drive. Archiving items saves network space and keeps your Mailbox uncluttered. For example, if you have important items in your Mailbox that are not currently relevant to your work, you can archive them. You can view archived items whenever you need to. You can also unarchive any archived item. Mail and phone messages, appointments, notes and tasks automatically archive after an item is 90 days old. Archived items are saved to the directory specified under Tools, Options, Environment, File Locations. Items are normally archived to a local hard drive.
How do I archive?
To manually archive an item, select the item and choose Actions, Archive. To view an archived item, choose File, Open Archive from the menu. To unarchive an item, select the item you wish to unarchive, and choose Actions, Archive. The item will be returned to its original destination.
What are Frequent Contacts?
The Frequent Contacts book lists email addresses for people you have previously emailed. When you send an email message, the address is recorded in Frequent Contacts. When you email that person again, type their name in the To field of the message and GroupWise will automatically fill in their email address from Frequent Contacts. You can add and remove names from the Frequent Contacts book using the Add and Remove buttons on the bottom of the screen.
What is the Sent Items folder and what is its purpose?
The Sent Items folder displays everything you have sent to other users. It is a Find Results folder, which means that when you open the Sent Items folder, GroupWise searches your user database for all items you have sent and displays them in the Item List.
What is the difference between the Sent Items folder and the Sent Items Display?
There are two ways to view items you have sent – the Sent Items folder and the Sent Items Display (choose "Sent Items" from the Display list on the toolbar or choose the "Show Sent Items" button on the toolbar).
When you choose the Sent Items folder in your Main Window, GroupWise performs a Find, and displays ALL of your sent items, no matter where they are, whether they are in a specific folder or not. The default is to show all sent items from the Mailbox, Calendar, Work in Progress and Cabinet folders. So, if you move, copy or delete an item from the Sent Items folder you are actually moving, copying, and deleting it from wherever it is located.
Sent Items Display shows you only the sent items that reside in whatever folder happens to be open at the time. For example, if you are in the Mailbox and choose Sent Items from the Display toolbar, you are only viewing mail items you have sent, not scheduled items, notes, etc. If you are in the Calendar folder and choose Sent Items from the Display toolbar, you are only viewing calendar items you have sent.
If you want to save a sent item, then you should move it to a folder. Choose the folder where the item resides (Mailbox, Calendar, Work in Progress or a Cabinet folder), then select Sent Items from the Display toolbar, select the item you wish to move and drag it to the desired location. It will safely remain in this folder until you delete or move it. However, it will continue to display in the Sent Items folder since it is an item you sent.
You need to periodically delete the sent mail items you don’t wish to keep. Choose your Mailbox icon, then select Sent Items from the Display toolbar, highlight the item(s) you wish to delete and press the delete key on the keyboard. These items will be moved to the Trash, but the sent items you have moved to folders remain safe.
